You may wish to pause lead routing during certain hours of the day. During the specified hours, leads that come into the CRM will not be routed to any Custom Routes or the Default Route. When the pause period ends, leads will resume normal routing.
To enable route pausing
1. Navigate to Routes under the TRIBUS menu.
2. Choose the desired start and end times from the drop-down lists.
The hours in the drop-down reference a 24-hour clock, and pertain to local time. For example, routing is paused for the scenario below from 10 PM to 8 AM.
Route Pausing is only time-based, so it's not possible to pause routes only on certain days.
To deactivate Route Pausing, choose "Never" from both drop-downs. The page will update automatically.
Paused Route Messaging
It's recommended that when Route Pausing is in use, clients compose a Paused Route message to be sent to leads when they register or inquiry on the site.
1. Navigate to TRIBUS>Email Settings>Notifications to Leads & Contacts, and scroll to the bottom of the page.
2. Enter a subject and message in the spaces provided under Paused Route. Click Save when complete.
The message will be triggered for any lead communication that would otherwise go through routing, such as a showing request, or a request for more information on a property listings page.