What are plugins and why are they used?
People tend to install and activate plugins on their websites in order to avoid custom coding the features that come along with those plugins. Although this can in certain cases be a quick and beneficial solution, the plugins by nature override or make changes to the site itself, and so they can have severe repercussions as well. For this reason, TRIBUS has a definitive list of supported and unsupported plugins and modules.
What precautions does TRIBUS take to protect my site from potentially harmful plugins?
In order to maintain the security of our networks, TRIBUS blocks the plugin installer from the view of our clients. Should you want a plugin installed on your site, please submit the request to HelpDesk@TRIBUSgroup.com and the TRIBUS team will be able to verify the plugin first. As long as the plugin passes our security tests and is not on our blacklist, a Client Care representative will be able to install it for you. Be advised that if you encounter an issue with your site after you have activated an 'unsupported' plugin, TRIBUS would first deactivate the plugin to test whether or not it was causing the issue. An 'unsupported' plugin would be any plugin which is not specifically listed in this article as supported.
How to receive support on third party plugins
As with any third party service, please remember that the TRIBUS team did not develop these plugins and so if the plugin is not listed as 'supported', we cannot fully support the plugin's setup, use or potential issues/conflicts with your website theme. Should you encounter any issues or require support, you should contact the Plugin's support team or developer for assistance and troubleshooting. For example, if you were to buy a phone and install an application and the app did not function properly; you would contact the creator of the app to report the issue, and not the phone service provider. You should seek support for plugins and how they're interacting with your website in a similar manner.